Refund policy

When you receive something you weren't expecting, we feel your pain. That's why we're here for you every step of the way in your shopping journey, including returns and exchanges!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note that the return shipping fee must be covered by the customer, unless the original products are defective.

 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@luxevintage.co. If your return is accepted, we will send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please Note - Our Return Address is in Utah, USA

Please Note - 

  • The original shipping fee (regardless whether your order included shipping fees or not) is non-refundable, and will be deducted from your total refund amount.
  • Any taxes or customs incurred by the receiver will be deducted from total refund amount
  • A 10% restocking fee will be applicable on returned items


You can always contact us for any return question at support@luxevintage.co.


Damages and Defects Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please email us at care@luxevintage.co with pictures or videos of the damage/defect or wrong item. Return fees for damaged and defective items are covered by us and a replacement is provided upon inspection.

Please note that the conditions below are not deemed as defective in quality:

  • Loose threads, raw edges, thickness, touch of fabrics, and differences in color due to differences in screen display are NOT treated as quality issues.
  • Returns due to dissatisfaction in styles, colors, and changes in personal preferences are NOT treated as quality issues.
  • Damages due to use, wash, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.
  • Returns due to sizing issues do not constitute as quality issues.
  • Items need to be returned or proof of damage/defect needs to be furnished to be eligible for refund or replacement.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it can take 1-3 business days for your bank or credit card company to process and post the refund too.

Returns & Refunds on SALE Items and Black Friday Deals

Please Note - Items purchased on SALE and during the Black Friday Week, Items purchased along with Free Item Offers and discount vouchers are ONLY eligible for Store Credit or Exchange and NOT for refunds